Direct line to the archive team
Open a ticket via the customer portal. Processing begins within four hours on business days. For critical incidents, we prioritize automatically.
You can reach us at 0650 6915094 from Monday to Friday, 8:00 AM to 5:00 PM. For existing customers with an archive contract, there is a separate extension in the customer portal.
Write to info@zipmusicfiles.com. Response times are a maximum of one business day. For questions about encryption or access rights, you will receive a technical assessment, not a standard reply.
For contractually bound customers, availability of 99.9 percent applies. Restorations from backup start within two hours after approval by the data protection officer.
The most common questions about backup cycles, versioning, and access logs can be found in our knowledge base. The direct link is available in the customer portal under "Help".
LocationLettnerring 45
4614 Bad Vöslau
Phone0650 6915094
AvailabilityMon–Fri, 08:00–17:00
Support channelTicket system for existing customers
Do you manage growing data volumes and want to know what structured archiving could look like in your company? Briefly describe your current situation – we'll get back to you with an assessment of backup cycles, encryption, and search functions.